Your privacy is our priority. This document transparently explains how ibetwin collects, uses, stores, and protects your personal information each time you use our platform.
Six core principles that shape ibetwin's approach to privacy and personal data protection for Malaysia users.
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Ibetwin never sells, rents, or commercialises your personal data to third parties for marketing purposes. Your data is used solely for platform operational purposes.
You have the full right to access, correct, and request deletion of your personal data. Privacy-related requests are handled within 30 days of receipt.
Your data is stored on servers equipped with strict access controls, multi-layered firewalls, and real-time threat monitoring systems operating around the clock.
Ibetwin uses cookies solely to enhance the user experience and for internal platform analytics. You can manage your cookie settings through your web browser at any time.
In the event of any security incident involving your data, ibetwin will notify affected users within 72 hours of detecting the incident.
Ibetwin Gaming Ltd ("ibetwin", "we", "our") respects the privacy of every user on our platform. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information when you access or use the ibetwin platform via our website at ibetwin.vu or our mobile app.
By registering an account or using any ibetwin service, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Privacy Policy should be read together with the ibetwin Terms and Conditions. Both documents form the legal foundation of the relationship between you and ibetwin regarding your use of the platform and your personal data.
Ibetwin complies with applicable data protection laws including Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal information you provide is handled with the highest level of security and confidentiality.
When you register an ibetwin account or use our services, we collect information you provide directly, including:
When you use the ibetwin platform, our systems automatically collect certain technical information to ensure the platform operates correctly and securely:
All automatically collected information is used solely for platform security, fraud detection, and improving the user experience. We do not use this data to build commercial profiles for third-party sales.
| Data Type | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity Information | Account verification and KYC | Legal obligation |
| Contact Information | Customer service communications | Contract performance |
| Financial Data | Deposit and withdrawal processing | Contract performance |
| Technical Data | Security and fraud detection | Ibetwin's legitimate interests |
| Gaming Activity Data | Responsible gambling compliance | Legal obligation |
| Cookie Data | Enhanced user experience | User consent |
Ibetwin uses your personal information only for legitimate and necessary purposes in operating the platform. The following are the primary purposes for which your data is used:
We will send account-related communications such as transaction confirmations, important security notices, terms updates, and customer service responses. You can manage your promotional communication preferences through your account settings.
Ibetwin does not sell or commercialise your personal data to any third party. However, in the course of operating the platform, we may share necessary information with the following categories of third parties, subject to strict data protection agreements:
Information that must be shared with payment processors and financial institutions that handle your deposit and withdrawal transactions. This sharing is necessary to complete your financial transactions and is governed by binding confidentiality agreements.
Third-party game providers that supply game content on the ibetwin platform may receive the minimum technical information required to ensure games function correctly. These providers do not receive your financial or full identification details.
We are legally required to disclose certain information to gaming regulatory bodies, law enforcement agencies, or courts when lawfully requested through a court order or official request.
All third parties that share data with ibetwin are required to comply with data protection standards equal to or higher than those applied by ibetwin. We conduct regular compliance reviews of these third parties.
Ibetwin continuously invests in security infrastructure to protect your personal data from unauthorised access, leaks, alteration, or destruction. The technical and organisational security measures we implement include:
While ibetwin takes all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to also safeguard your account by using a strong password and not sharing your login credentials.
Ibetwin retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. More specific retention periods depend on the type of data:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you personally.
The ibetwin platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device by your web browser.
You can control and manage cookies through your web browser settings. Most web browsers allow you to view, manage, and delete stored cookies. Please note that disabling certain cookies may affect the functionality of the ibetwin platform.
As a registered ibetwin user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your data, subject to data retention obligations required by law.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request a copy of your data in a structured, machine-readable format.
You may request restriction of your data processing in certain circumstances permitted by law.
To submit any request relating to your privacy rights, please contact the ibetwin data protection team via email at [email protected]. All requests will be processed within 30 days of receipt.
The ibetwin platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have unknowingly collected personal data from a minor, the account in question will be terminated immediately and all related data will be deleted. Parents or guardians who become aware that their child has registered on this platform are requested to contact us right away.
Ibetwin reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service expansions. Any material amendments will be communicated to you via an in-platform notice or email at least 14 days before taking effect.
The latest update date is always displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the platform after any amendment's effective date constitutes your acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the ibetwin data protection team is ready to assist you.
We are committed to handling all privacy-related inquiries seriously and thoroughly. All formal complaints will be investigated and responded to within 30 days of receipt. If you are not satisfied with our response, you have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia.
Register an ibetwin account today and enjoy Malaysia's secure, trusted online gaming platform that fully respects your privacy.